Cross Technology Managed Services Engineer (L4)
NTT (NTT Group) (company site, opens in a new tab)HyderabadOn-siteDirect career pageEst. 12–22 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and resolve escalated technical incidents across two or more technology domains (e.g., Cloud, Security, Networking, Applications, Collaboration) ensuring SLA adherence.
- Provide fourth-line support for complex issues unresolved by lower-level teams and act as an emergency support contact for critical client-impacting issues.
- Contribute to process improvements, automation efforts, change implementation tracking, and support project work related to IT infrastructure and disaster recovery functions.
Minimum Requirements
- Bachelor's degree in IT/Computing or equivalent work experience.
- Advanced experience managing complex cross-technology IT infrastructure within a Managed Services environment.
- Proficiency with ticketing tools like ServiceNow and experience with vendor management.
- Workplace type: Hybrid (not fully onsite nor remote).
Ideal Candidate Profile
- Experienced in multiple technology domains and familiar with IT industry standards and emerging trends, enabling effective cross-technology problem solving.
- Strong skills in change management including risk identification and mitigation, suited for managing complex IT changes.
- Capable of effective communication across cultures and client-focused interactions to maintain positive client relationships and service excellence.