Lead Logistics Customer Experience and Operations Specialist
A.P. Moller - Maersk (company site, opens in a new tab)3–7 yrsChennaiOn-siteDirect career pageEst. 8–14 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Execute end-to-end supply chain operations including shipment tracking, milestone updates, reporting, and exception handling across 3PL, 4PL, and Destination Container Management processes.
- Manage customer communication, vendor coordination, and internal stakeholder queries primarily through professional email, ensuring timely and accurate operational delivery.
- Support operational KPIs tracking, SLA adherence, RCA preparation, process documentation, and assist in automation initiatives such as AI and Power Automate testing and validation.
Minimum Requirements
- Graduate degree mandatory.
- 3–7 years of relevant experience in supply chain management, logistics, freight forwarding, or shared services operations.
- Working knowledge of 3PL/4PL supply chain operations, shipment lifecycle, milestone tracking, reporting, and exception handling.
- Required skills include strong written communication for customer/stakeholder emails and good MS Excel skills; experience with Power BI, Power Automate, or AI tools preferred.
Ideal Candidate Profile
- Experienced professional skilled in high-volume, deadline-driven supply chain operational environments with strong execution discipline and attention to detail.
- Proficient in maintaining and improving operational processes through documentation, KPI monitoring, and automation support.
- Comfortable working cross-functionally with internal teams, customers, and vendors, demonstrating strong ownership and structured communication abilities.