Major Incident Management Analyst
Unisys (company site, opens in a new tab)2–5 yrsBengaluruOn-siteDirect career pageEst. 6–12 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Analyze operational data related to Incident, Problem, Change, and Service Management to identify patterns and improvement opportunities.
- Support development and testing of automation and AI-enabled solutions such as ServiceNow workflows and Power Automate to improve service delivery.
- Collaborate with technical teams and senior specialists to support Service Management transformation initiatives and track outcome impact.
Minimum Requirements
- 2-5 years of experience in IT Operations, Service Management, or related discipline.
- Working understanding of at least one of Incident, Major Incident, Problem, or Change Management processes.
- Strong proficiency in data analysis tools such as Excel or equivalent.
- Work Experience Required: 2-5 years in relevant IT operations or service management roles.
Ideal Candidate Profile
- Early to mid-career professional with foundational Service Management knowledge and analytical skills.
- Experience or exposure to ITSM platforms like ServiceNow or Jira and familiarity with basic cloud or IT operations concepts.
- Ability to support automation and analytics initiatives under guidance, showing growth potential in transformation and operational improvement.