Systems Engineer - IT Service Management
Infosys (company site, opens in a new tab)PuneOn-siteDirect career pageEst. 4–9 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide day-to-day IT support including desktops, laptops, softphones, and endpoint OS troubleshooting ensuring security compliance.
- Handle incidents and service requests while ensuring SLA adherence and root cause resolution.
- Support basic LAN infrastructure including switches, routers, firewalls, and manage IT assets.
Minimum Requirements
- Basic knowledge of servers, Active Directory (AD), DNS, DHCP.
- Experience supporting endpoints and LAN infrastructure with ticketing tool usage.
- Work experience required: Not explicitly mentioned in the JD.
- Willingness to work in shifts and coordinate across geographies.
Ideal Candidate Profile
- Familiarity with IT asset management and endpoint security compliance.
- Experience or exposure to Windows Virtual Desktop (WVD), Azure Virtual Desktop (AVD), Genesys, or AWS is a plus.
- Comfortable working in a multi-geography environment with shift flexibility.