AV Engineer -L1
NTT (NTT Group) (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 3.5–6.5 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Monitor and provide first-line support for clients' collaboration, contact centre, and voice systems to ensure uptime and meet service level agreements.
- Investigate and resolve technical incidents promptly; perform routine maintenance like patching and configuration changes.
- Improve service delivery by documenting knowledge articles and identifying automation opportunities to reduce incidents.
Minimum Requirements
- Basic troubleshooting knowledge in network, voice, collaboration, and contact centre services.
- Diploma, bachelor's degree, or relevant qualification in IT or Computing (or equivalent experience).
- Strong communication skills with ability to work across diverse cultures and social groups.
- Work Experience Required: Not explicitly mentioned in the JD
Ideal Candidate Profile
- Able to triage client cases accurately, documenting severity, impact, and key information effectively.
- Comfortable working on-site with flexibility to put in extra hours when necessary.
- Capable of adapting to changing circumstances while maintaining a positive outlook and resilience under pressure.