Business Process Analyst
Caterpillar Inc. (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 10–18 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Own analysis and optimization of business processes related to Salesforce platform including Sales Cloud, Service Cloud, and related functionalities.
- Lead business requirements gathering and translate into user stories to support integration and engineering teams within India CoE-Integration & Engineering.
- Manage and support Salesforce release management lifecycle and related reporting, automation, and case management processes.
Minimum Requirements
- Working knowledge of Salesforce platform including Sales Cloud, Service Cloud, data models, security, reporting, and declarative automation.
- Experience in business analysis and process optimization, including requirements gathering and user story development.
- Required to work 5 days a week onsite in Bangalore with shift timings 1:00 pm to 10:00 pm IST.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experience specifically with Salesforce certifications such as Certified Business Analyst, Administrator, Sales Cloud Consultant, Service Cloud Consultant, or Platform App Builder preferred.
- Comfortable collaborating with stakeholders, development, and testing teams to deliver technical business solutions.
- Ability to analyze business needs and application systems, manage information capture, and assess risks within IT and integration contexts.