Manager (Area Service Manager), Aftersales - NMIPL
Nissan Motor Co., Ltd. (company site, opens in a new tab)9–14 yrsChennaiOn-siteDirect career pageEst. 12–20 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Own Aftersales revenue and profitability across Karnataka dealer network including parts, service contracts, accessories, and workshop balance.
- Monitor and improve dealer performance on KPIs like CSI, customer retention, repair quality, parts inventory, and technician capacity through regular audits and business planning.
- Lead dealer Aftersales marketing, incentive program deployment, training, and operational compliance to drive customer satisfaction and business growth.
Minimum Requirements
- 7–12 years experience in automotive aftersales for Bachelor's degree holders; 9–14 years for Diploma holders.
- Degree: Diploma or Bachelor's in Mechanical or Automobile Engineering.
- OEM technical certification at minimum Level 2 required; EV/Hybrid knowledge is a plus but not mandatory.
- Location: Bangalore; Willingness to travel as needed; valid driving license and passport required.
Ideal Candidate Profile
- Experienced in managing multi-location dealer aftersales operations with focus on quota achievement, customer satisfaction, and operational audits.
- Skilled in dealer relationship management involving business reviews, incentive programs, and staff training oversight.
- Comfortable working in a dynamic automotive industry environment with strong analytical and communication skills to handle cross-functional internal and external stakeholders.