Technical Operations & Service Reliability Engineer
Bosch (Robert Bosch LLC) (company site, opens in a new tab)5–7 yrsTelangana, Uttar PradeshOn-siteDirect career pageEst. 12–22 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead technical investigations and manage incidents for customer-impacting issues in digital mobility and connected vehicle services.
- Coordinate engineering, product, infrastructure, vendor, and support teams to resolve complex technical problems and improve service reliability.
- Drive incident, problem, event, and escalation management processes and support continuous improvement through root cause analysis and automation.
Minimum Requirements
- 5-7 years of work experience in Technical Operations, Production Support, Application Support, Service Reliability Engineering, L3/L4 Support, or Incident Management.
- Experience with ITIL-based processes: Incident, Problem, Event, and Escalation Management.
- Educational qualifications: BE, BTech, BCA, BSc(IT), MCA, MBA(IT), or MSc(IT).
- Experience working directly with customers, business stakeholders, or product teams.
Ideal Candidate Profile
- Demonstrated ability to lead complex technical investigations involving multiple teams and technologies.
- Skilled at coordinating across diverse stakeholders including customers, engineering, and product teams to ensure service quality.
- Experience in supporting digital mobility or connected vehicle services or similar technology domains preferred but not explicitly mentioned.