Fleet Manager - Last Mile(Delhi) - Contractual
Flix SE (company site, opens in a new tab)3–6 yrsGurugramOn-siteDirect career pageEst. 6–12 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and manage day-to-day last-mile ground operations and real-time traffic control across hubs and pickup/drop points in Delhi NCR, ensuring smooth passenger transfer between buses and cabs.
- Coordinate and deploy last-mile cabs timely against bus schedules; resolve operational disruptions such as delays, no-shows, and demand surges quickly.
- Lead and manage ground operations associates and last-mile cab operators including roster planning, performance tracking, SLA governance, partner relationship management, and passenger experience improvement.
Minimum Requirements
- 3–6 years of experience in ground operations, last-mile logistics, fleet coordination, or transport operations; experience with mobility, ride-hailing, or aggregator platforms preferred.
- Proven experience managing frontline teams and third-party vendors or operators.
- Willingness to work in shifts, be on-ground, and reachable during operational hours.
- Bachelor's degree preferred; proficiency in English and Hindi; working knowledge of Delhi NCR geography and traffic patterns is a strong advantage.
Ideal Candidate Profile
- Operationally strong with ability to handle real-time on-ground decision-making and escalations in punctuality/SLA-driven environments.
- Data literate with skills in using dashboards, spreadsheets, and reporting to drive action and continuous improvement.
- Skilled in stakeholder and vendor management with ability to hold operators accountable while maintaining strong relationships and enhancing passenger experience.