Senior People Advisor
PFM (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted 3h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and resolve complex employee inquiries across multiple HR disciplines including benefits, payroll, compensation, employee data, and HR policies.
- Act as senior escalation point within People Services team, providing guidance on sensitive or complex HR queries and ensuring high-quality case management.
- Support continuous improvement of HR service delivery, including maintaining knowledge resources, optimizing digital/AI tools, and escalating recurring issues for service enhancements.
Minimum Requirements
- Experience supporting HR operations, HR shared services, or HR administration environments with ability to manage complex HR queries.
- Proficiency in using HRIS systems, service platforms, and case management tools essential.
- Degree in Human Resources, Business Administration or related discipline preferred but not essential; relevant HR operational experience accepted.
- Work Experience Required: Not explicitly mentioned in the JD
Ideal Candidate Profile
- Comfortable operating within a global HR shared services environment handling multi-disciplinary and complex HR issues.
- Strong analytical skills to identify operational improvements and recurring service gaps, with experience in driving process improvements.
- Experienced in leveraging digital platforms and AI-enabled tools to enhance HR service delivery efficiency, acting as a senior support resource.