Networking Managed Services Engineer (L2)
NTT (NTT Group) (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 6–12 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Ensure continuous operation of client IT infrastructure by monitoring, identifying, and resolving technical incidents and problems.
- Provide second-line support for medium complexity tickets, collaborating with clients and internal teams to meet SLAs.
- Contribute to automation efforts, change management, quality audits, and disaster recovery support as needed.
Minimum Requirements
- Proficiency with Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and familiarity with ticketing tools.
- At least one technical certification in the mentioned networking/security technologies.
- Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in handling technical incidents with ability to identify and escalate issues proactively within SLA frameworks.
- Comfortable working in a hybrid environment with strong client-facing communication across diverse cultures.
- Skilled in operational tasks including monitoring, automation collaboration, and quality auditing in a dynamic IT infrastructure setting.