Senior Networking Managed Services Engineer
NTT (NTT Group) (company site, opens in a new tab)NoidaOn-siteDirect career pageEst. 12–20 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Own second-line support for client IT infrastructure, proactively monitoring, investigating, and resolving medium-complexity incidents and requests within SLAs.
- Collaborate with clients and internal teams to restore services quickly, manage change requests, audit tickets for quality, and contribute to trend analysis and automation opportunities.
- Support operational tasks including monitoring, client escalations, communication handovers, and coaching L1 support and service desk teams on technical and behavioral skills.
Minimum Requirements
- Proficiency with networking technologies: Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls.
- At least one technical certification in the networking technologies mentioned.
- Bachelor's degree or equivalent in IT/Computing or equivalent work experience.
- Workplace type: On-site. Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in second-line networking support involving ticket management, incident analysis, and change management in managed services environments.
- Ability to collaborate across cultures and teams with client-centric communication and strong planning and adaptability skills.
- Familiar with automation and operational optimization efforts, able to coach and elevate junior teams and engage with Centres of Excellence for escalations.