Customer Renewal Sales
Blackbaud (company site, opens in a new tab)5+ yrsHyderabadOn-siteDirect career pageEst. 10–18 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead the proactive renewal process for software subscriptions, maintenance, professional, and managed services 4-6 months before contract expiration to ensure retention and customer satisfaction.
- Build and maintain trusted relationships with customer decision-makers to align Blackbaud solutions with evolving business goals.
- Use data, insights, and AI-enabled tools to identify renewal risks early, forecast accurately, and support strategic renewals and account expansions.
Minimum Requirements
- 5+ years of experience in renewals, account management, customer success, or related customer-facing role in software, technology, or SaaS.
- Strong knowledge of contract renewals, customer retention strategies, commercial negotiations, portfolio management, and revenue forecasting.
- Excellent English communication skills with experience engaging senior stakeholders globally across time zones.
- Work Location: Hyderabad, India (Sky tech, Financial District); Work Schedule: 1:00 PM to 10:00 PM IST supporting U.S. business hours with possible after-hours and holiday support.
Ideal Candidate Profile
- Experienced in managing subscription-based business models and customer lifecycle management with a focus on retention and expansion opportunities.
- Data-driven and organized with strong pipeline management and analytical skills to prioritize and make informed decisions.
- Comfortable working with AI-assisted productivity tools and CRM platforms to improve operational effectiveness and customer outcomes.