Manager Human Resources Service Center
FedEx Corporation (company site, opens in a new tab)HyderabadOn-siteDirect career pageEst. 10–18 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage daily operations of the Human Resources Service Center ensuring timely delivery of HR services to employees.
- Lead the HR service team handling employee queries on payroll, benefits, leave, attendance, onboarding, and HR policies.
- Develop and implement standardized HR processes, monitor SLAs, response times, query resolution rates, and oversee HR case management and employee database maintenance.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD
- Experience managing HR service operations including payroll, benefits, and HR policies.
- Familiarity with HR case management systems and employee data maintenance.
- Not explicitly mentioned: specific degree requirements, notice period, or strict location constraints.
Ideal Candidate Profile
- Experienced in leading HR service teams with operational accountability for service level metrics.
- Skilled in process development and implementation within HR service environments.
- Comfortable managing sensitive employee data with high confidentiality standards.