Cloud Engineer - 5+yrs - SRE, Cloud Operations, DevOps / Platform Engineering
Cisco (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 18–30 LPA
Posted 11h ago
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Job description
Structured overview of role & requirements
About This Role
- Operate and enhance AWS- and Kubernetes-based platforms supporting Webex Contact Center, ensuring service health and reliability.
- Participate in on-call rotations, managing incidents through monitoring, root-cause analysis, and blameless post-incident reviews to reduce recovery time and alert noise.
- Automate infrastructure provisioning, deployment validation, lifecycle activities, and operational workflows using Python and Terraform, and improve release safety and observability.
Minimum Requirements
- Bachelor's degree in Computer Science, Engineering, IT or related field with 5+ years relevant experience (or Master’s plus 3 years, or equivalent practical experience).
- Experience in Site Reliability Engineering, cloud operations, DevOps, or platform engineering operating business-critical production services or distributed applications.
- Proven experience with production Kubernetes environments (preferably Amazon EKS) including Linux, containers, networking, storage, and resource management.
- Strong skills in AWS infrastructure (VPC, IAM, load balancing, S3, CloudWatch), Python, Terraform, Git, CI/CD pipelines, and participating in on-call rotations handling production incidents.
Ideal Candidate Profile
- Experienced in incident management including triage, service restoration, communication, root-cause analysis, and corrective actions to enhance reliability.
- Skilled in observability, monitoring, alerting, and service-level objectives, with practical knowledge of tooling like Grafana, Splunk, OpenSearch, and Prometheus.
- Able to automate complex operational tasks, improve deployment safety, contribute to runbooks and operational procedures, and collaborate effectively across engineering and infrastructure teams.