S&C Global Network - AI - Managed Services - Service Delivery Manager
Accenture (company site, opens in a new tab)12+ yrsHyderabadOn-siteDirect career pageEst. 30–50 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage AI Managed Services projects focusing on Data Engineering and AI/ML implementations across cloud platforms ensuring SLA compliance and customer satisfaction.
- Oversee offshore teams, coordinate resources, conduct stakeholder management, and drive automation and continuous service improvement initiatives.
- Handle major incident resolution, act as first-level escalation for managed services issues, support business growth, sales, and innovation activities.
Minimum Requirements
- Minimum 12+ years experience in Data and AI project management.
- Hands-on proficiency in Java, Python, or R, and database tools such as MySQL, Oracle, or MongoDB.
- Experience with AWS, GCP, or Azure cloud services and implementing ITIL processes; PMP/Prince2/ITIL certification preferred.
- Educational Qualification: Bachelor's or Master's degree in engineering or MCA; Location: Pune/Hyderabad.
Ideal Candidate Profile
- Experienced in managing large-scale AI/Data-driven projects with strong stakeholder and offshore team management skills.
- Technically proficient with coding, cloud platforms, and ITIL frameworks to mediate between business and technical teams effectively.
- Strategic focus on continuous service improvement, automation, and innovation to reduce costs and enhance client value.