Engineering Product Manager :: AI & Customer Experience (Webex Customer Experience Solutions) | 5-9 years
Cisco (company site, opens in a new tab)5–9 yrsBengaluruOn-siteDirect career pageEst. 30–45 LPA
Posted 11h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and deliver a defined feature set or focused workstream within Webex Customer Experience Solutions, covering end-to-end product lifecycle from discovery to post-launch improvements.
- Collaborate cross-functionally with Engineering, UX, Data, Sales, Marketing, Customer Success, and Operations to prioritize, plan, and execute product features ensuring reliable and user-centered outcomes.
- Use customer feedback, data analysis, and AI tools responsibly to validate problems, measure success, communicate progress, and recommend enhancements.
Minimum Requirements
- Bachelor’s degree plus 5 years, or Master’s plus 3 years of product management or closely related experience in enterprise software, SaaS, communications, cloud, or customer experience domains.
- Proven experience delivering product features from discovery through launch and post-launch improvement with a customer-centered, data-driven approach.
- Strong cross-functional influencing skills in a matrixed environment without direct authority.
- Experience using AI tools in product management tasks such as analyzing feedback, prototyping, or workflow improvements.
Ideal Candidate Profile
- Experienced in enterprise SaaS, communications, or customer experience products, especially with contact center, CCaaS, or omnichannel domains.
- Comfortable working with globally distributed teams including Engineering, UX, Data, and Sales, and able to navigate complex dependencies and tradeoffs.
- Proficient in technical concepts relevant to APIs, integrations, data workflows, and able to leverage product analytics and experimentation for data-driven decisions.