Manager - Client Operations & Support
Zinnia (company site, opens in a new tab)10+ yrsGurugramOn-siteDirect career pageEst. 18–30 LPA
Posted on 27 Mar
Reach people at Zinnia
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Zinnia you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Own the end-to-end management of client support requests and operational escalations, ensuring timely and accurate resolution.
- Coordinate cross-functionally with internal teams (Operations, Technology, Finance, Licensing, Shared Services) to resolve complex client issues and support service delivery.
- Provide operational governance including reporting, metrics, and client communication, actively supporting client reviews and continuous process improvements.
Minimum Requirements
- Bachelor's degree minimum.
- 10+ years total work experience with at least 6 years in business operations, client support, financial services, or insurance operations.
- Must be able to work overlapping hours with US time zones and participate in client calls and operational reviews.
- Strong written and verbal communication skills, stakeholder management, and ability to manage multiple priorities are required.
Ideal Candidate Profile
- Experienced in life insurance, annuities administration, or financial services operations with exposure to client service delivery or global delivery models.
- Demonstrates strong operational accountability and cross-functional collaboration in fast-paced environments managing escalations.
- Skilled in operational reporting, data analysis, and process improvement methodologies (e.g., Lean, Six Sigma) to drive service excellence.