CRM Process Manager - Pharma industry
Mands Consulting Com5–7 yrsRemoteDirect career pageEst. 12–20 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end delivery of assigned CRM capabilities in the US Pharma commercial ecosystem, including field productivity and customer engagement workflows.
- Translate business needs into prioritized product requirements and manage the product backlog using agile practices to ensure predictable, high-quality releases.
- Drive CRM process improvements, ensure governance compliance, and foster cross-functional stakeholder alignment to enhance user experience and adoption.
Minimum Requirements
- Bachelor's degree in a related field required; Master's degree or MBA preferred.
- 5-7+ years experience in product management, technology strategy, or leadership roles, preferably in pharma, healthcare, or CRM sectors.
- Deep understanding of CRM platforms (Salesforce, Veeva) and AI/Data technologies (Salesforce Data Cloud, OpenAI, Snowflake).
- Experience managing product backlog health, agile delivery, and accountable for CRM product operations.
Ideal Candidate Profile
- Experienced product management leader with a proven track record in large-scale CRM implementations within pharmaceutical or healthcare sectors.
- Strong strategic thinker skilled in aligning cross-functional stakeholders and driving innovation through disciplined agile methodologies.
- Able to balance technical knowledge of CRM/AI platforms with operational rigor in backlog management and governance compliance.