Senior Manager - Customer Delivery Experience
Schneider Electric (company site, opens in a new tab)GurugramOn-siteDirect career pageEst. 18–30 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Coordinate with multiple stakeholders in the India region to resolve customer issues and ensure follow-up and closure.
- Drive improvements in delivery reliability metrics (e.g., On-Time Delivery, AC2, NoR) engaging with plant, logistics, and planning teams.
- Prepare and present weekly updates on customer surveys and action progress; organize customer connect sessions and leadership visits.
Minimum Requirements
- Experience Required: Not explicitly mentioned in the JD
- Mandatory skills include SAP ERP, Medallia (or similar customer voice platforms), MS Office, and Tableau.
- Strong communication skills with ability to engage and present to customers, management, and leadership.
- Not explicitly mentioned: educational qualifications, location, notice period.
Ideal Candidate Profile
- Experienced in customer delivery and support coordination within complex stakeholder environments, particularly India region.
- Capable of managing customer feedback systems and analytics to improve customer experience and operational metrics.
- Comfortable working under pressure with strong organizational skills and collaborative approach to business and customer interactions.