Manager - Customer Delivery Experience
Schneider Electric (company site, opens in a new tab)4+ yrsGurugramOn-siteDirect career pageEst. 10–16 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Coordinate with India region stakeholders to resolve customer issues and improve delivery reliability metrics (OTD, AC2, NoR).
- Manage development, deployment, and adoption of customer process capabilities and support digital journey execution (mySE).
- Prepare and present weekly customer feedback updates and drive action tracking with strong governance.
- Organize customer connect events, manage leadership visits, and support customer voice surveys (NSS & NPS).
Minimum Requirements
- Minimum 4 years of experience in Customer Experience or Operations.
- B-Tech or Business Graduate and/or MBA degree.
- Must have SAP ERP knowledge; ERP Certification is a plus.
- Not explicitly mentioned: notice period or mandatory location requirements.
Ideal Candidate Profile
- Experienced in coordinating cross-functional teams with strong stakeholder engagement in customer delivery operations.
- Comfortable using analytics and digital tools (e.g., Tableau, Medallia) to enhance customer issue resolution speed and delivery reliability.
- Capable of managing customer communications and presenting updates to management and leadership audiences.