IT Service and Operations Professional
Siemens AG (company site, opens in a new tab)PuneOn-siteDirect career pageEst. 6–12 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own and resolve L2 incidents including advanced triage, log analysis, and fix orchestration while maintaining transparent communication with stakeholders.
- Fulfill L2 service requests with attention to Segregation of Duties and least-privilege access, support user provisioning and entitlement reviews according to ISMS controls.
- Drive continuous improvement by identifying automation opportunities, providing operational reporting on SLAs and incident trends, and collaborating between business users, L3/DevOps, Infrastructure, Cybersecurity, and Business Operations.
Minimum Requirements
- Experience in application/production support and integrations involving APIs, queues, and file transfers.
- Proficiency with databases and SQL for issue analysis, data validation, and performance triage.
- Familiarity with ServiceNow (tickets, CMDB, change) and Jira for operational tasks.
- Bachelor’s degree in Computer Science, IT, Engineering, or equivalent experience; ITIL Foundation preferred; experience with ISMS/audit environments is a plus.
Ideal Candidate Profile
- Structured and analytical problem-solver with strong ownership and customer focus demonstrated in operational support roles.
- Experience operating within ITIL/ITSM processes and adherence to ISMS, data protection, and audit compliance requirements.
- Someone who can effectively communicate across technical and business stakeholders and bridge teams across technical domains to drive improvements and automation.