IT Operations Transformation Lead (f/m/x)
Groupe SII (company site, opens in a new tab)17+ yrsBengaluruOn-siteDirect career pageEst. 30–45 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Assess and transform the current application support operating model across ~200 applications managed by multiple external vendors.
- Develop and deliver a practical 6-month improvement and transformation roadmap focusing on process optimization, automation, AI/GenAI implementation, service quality, and operational efficiency.
- Lead vendor performance evaluation, build business cases, prioritize initiatives, and oversee or support implementation of key transformation projects.
Minimum Requirements
- At least 17 years of experience in IT operations, ITSM, application support, AMS, or IT transformation.
- Strong expertise in ITIL/ITSM processes, application management services, SLA/KPI management, incident/problem/change management, and vendor performance.
- Practical knowledge of IT operations automation, AIOps, AI/GenAI applications in IT support, and ability to develop transformation roadmaps tied to business value and feasibility.
- Fluent English proficiency (minimum B2 level).
Ideal Candidate Profile
- Experienced leader with proven ability to transform large, complex multi-vendor application support environments in strategic roles rather than routine BAU support.
- Strong skills in vendor and stakeholder management, business case development, and prioritization of operational transformation initiatives.
- Background in or exposure to enterprise ITSM platforms (e.g., ServiceNow) and advanced IT operations technologies such as AIOps and GenAI.