Operations Support Analyst 1
Citi (company site, opens in a new tab)5–8 yrsChennaiHybridDirect career pageEst. 9–15 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide day-to-day operations support including record/documentation maintenance, account maintenance, and opening accounts in coordination with Operations - Core Team.
- Serve as liaison among operations staff, relationship managers, project managers, custodians, and clients to ensure smooth communication and project delivery.
- Manage multiple regulatory client deliverables, create/manage project plans, conduct business analysis, provide status updates, and facilitate training and user acceptance testing.
Minimum Requirements
- 5 - 8 years of relevant experience, preferably in core banking operations such as transaction processing, reconciliation, dispute, payment processing, check processing, loan operations, or mortgage operations.
- Bachelor’s degree or equivalent experience required.
- Proficient in Microsoft Office and working knowledge of SQL and database queries.
- Willingness to work in a 24x7 environment including core night shifts and potentially Saturdays.
Ideal Candidate Profile
- Experience with client reporting, financial calculations, and transaction-related data validation in banking operations context.
- Strong organizational, analytical, problem-solving, and communication skills, suitable for managing multiple projects and cross-functional stakeholder coordination.
- Ability to assess and mitigate risk while complying with legal, regulatory, and company policies in operations support roles.