Customer Service & Operations Delivery Manager
NatWest Group (company site, opens in a new tab)6+ yrsGurugramOn-siteDirect career pageEst. 12–20 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Develop and manage key projects focused on strategic platform deployments, translating business requirements into functional designs and documentation.
- Manage relationships with internal and external stakeholders to ensure operational and customer needs alignment.
- Provide expertise on regulatory, system, process, and product impacts; support system improvements, compliance objectives, and business continuity plans.
Minimum Requirements
- Minimum 6 years of experience in AML, CDD, and KYC with strong expertise in customer due diligence and pkyc activities.
- Strong knowledge and experience in supply chain management in a leadership role.
- Strong knowledge of project management methodologies and appropriate qualifications.
- Work Experience Required: Minimum 6 years in AML/KYC domain.
Ideal Candidate Profile
- Experienced in AML/KYC regulatory frameworks with capability in policy interpretation and risk-based decision-making.
- Able to collaborate cross-functionally to align operational delivery with customer and business requirements.
- Technical knowledge in business specialist systems, technology governance, and ability to develop business and technical architectures.