Lead Customer Success Engineer (UKG Ready)
UKG (company site, opens in a new tab)7+ yrsPuneOn-siteDirect career pageEst. 18–30 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Serve as senior technical advisor and product enablement leader for India Customer Success team, focusing on UKG products adoption and customer outcomes.
- Create and manage scalable enablement assets including demos, webinars, talk tracks, and coaching guides to help Customer Success Managers articulate product value effectively.
- Analyze customer health and usage data to identify risks and opportunities, providing actionable recommendations to improve adoption and renewals.
Minimum Requirements
- 7+ years experience with UKG products in implementation, consulting, support, or advisory roles.
- Deep expertise in at least one UKG solution area like Pro, WFM, Ready, Talent, Payroll, Reporting, Integrations, or Security.
- Experience producing customer-facing technical content such as demos, webinars, or enablement materials.
- Work Experience Required: 7+ years experience with UKG products explicitly required in the JD.
Ideal Candidate Profile
- Experienced in bridging technical product capabilities with measurable business outcomes to drive adoption and customer success.
- Proficient in analyzing customer health and telemetry data to inform risk assessment and opportunity identification.
- Demonstrated ability to create and lead product enablement initiatives that improve Customer Success team effectiveness and product release readiness.