Graduate Trainee, Customer Experience Operations, Data and Systems Analytics
Calix (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 3.5–6 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Analyze and improve survey distribution performance and customer data quality across multiple platforms (Qualtrics, Salesforce, Excel, BI tools).
- Extract, clean, join, reconcile, and summarize data using SQL, Excel, and related tools, supporting data validation and reporting.
- Document data sources, mappings, transformations and create dashboards and reports to support Customer Experience operations and decision-making.
Minimum Requirements
- Currently pursuing a degree in Information Systems, Business Analytics, Data Analytics, Statistics, Computer Science, Operations, Economics, Marketing Analytics, or related field.
- Working knowledge of SQL including joins and aggregations, and intermediate to advanced Excel skills.
- Experience through coursework, projects, or internships in operations, database management, business systems, data analysis, or reporting.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Familiarity with relational data concepts and challenges related to system integration and data reconciliation.
- Experience or exposure to Salesforce CRM data, Qualtrics survey platforms, and business intelligence tools like Power BI or Tableau.
- Ability to translate business requirements into technical reports and collaborate with cross-functional teams including Customer Experience, Marketing, and IT.