Fraud Operations Specialist
Citi (company site, opens in a new tab)2–4 yrsPuneOn-siteDirect career pageEst. 6–10 LPA
Posted 11h ago
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Job description
Structured overview of role & requirements
About This Role
- Conduct complex fraud investigations with minimal supervision, including evaluating account activity and assessing fraud risk.
- Resolve complex client and third-party issues related to fraud, driving process improvements to enhance productivity and customer service.
- Monitor process workflow and quality, ensuring timely, high-quality outputs aligned with operational and regulatory standards.
Minimum Requirements
- 2-4 years of relevant experience in fraud investigations and claims processes.
- Bachelor’s degree required.
- Knowledge of bank operations and transaction processing platforms.
- Willingness to work in rotational shifts.
Ideal Candidate Profile
- Experience operating independently with limited supervision in a complex fraud operations environment.
- Strong analytical skills to evaluate complex issues and recommend practical solutions within established guidelines.
- Ability to manage multiple priorities, adapt to evolving business needs, and maintain high quality and compliance in a process-driven setting.