Systems Operations Engineer
Wells Fargo (company site, opens in a new tab)2+ yrsHyderabadOn-siteDirect career pageEst. 8–16 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Monitor and maintain critical technology platforms and services ensuring operational health and service-level commitments.
- Coordinate incident management including triage, troubleshooting, escalation, and restoration across multiple technology and vendor teams.
- Support change deployments, maintain operational documentation, and drive process improvements and automation initiatives to enhance service reliability.
Minimum Requirements
- Minimum 2 years of Systems Engineering experience or equivalent through work, training, military experience, or education.
- Experience in a Mission Control, Command Center, Event Management, or Major Incident Management environment.
- Strong knowledge of ITIL Service Management practices including Incident, Event, Problem, and Change Management.
- Experience with monitoring and observability tools such as Splunk, AppDynamics, ThousandEyes, Grafana, or similar platforms.
Ideal Candidate Profile
- Has demonstrated ability to lead service restoration for large-scale application and infrastructure outages under time-sensitive conditions.
- Experienced at incident triage, impact assessment, escalation management, and coordinating cross-functional teams during critical production incidents.
- Proven focus on proactive monitoring, automation to reduce manual efforts, and continuous improvement of operational processes to sustain high service availability.