Service Transformation - Lifesciences - Manager
Accenture (company site, opens in a new tab)9+ yrsGurugramOn-siteDirect career pageEst. 25–45 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead design and implementation of service transformation strategies for Life Sciences clients to improve service delivery, customer engagement, and operational efficiency.
- Develop and implement digital and technology-driven solutions addressing patient outcomes, supply chain, regulatory compliance, accelerating product commercialization, and compliance with pharma regulations (HIPAA, GDPR, FDA, EMA).
- Drive business development by generating new service transformation engagements, managing client relationships, and leading RFP/RFI responses within Life Sciences sector.
Minimum Requirements
- 9+ years of relevant experience in Life Sciences industry with analytical skills and domain experience.
- Working knowledge of Veeva CRM or Salesforce Health Cloud and AI tools; implementation experience is a plus.
- Experience managing client relationships at senior management or C-suite levels.
- Location: Bengaluru, Gurgaon, Mumbai, Chennai, Kolkata, Hyderabad; Travel requirement 25%-100% depending on business needs.
Ideal Candidate Profile
- Experienced consultant with deep Life Sciences industry knowledge, particularly in patient-centric services, healthcare delivery models, and regulatory/compliance frameworks.
- Proficient in leading complex digital transformation projects including service transformation solutions integrating technologies like Salesforce Health Cloud, Vlocity CPQ, Veeva CRM, AI tools, and GenAI orchestration.
- Skilled in managing large global teams and multi-stakeholder environments, interacting regularly with C-level executives, and possessing strong program and people management abilities.