Senior Site Reliability Engineer I
American Express (company site, opens in a new tab)10+ yrsChennaiOn-siteDirect career pageEst. 30–55 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Collaborate with software engineering and senior engineers to enhance system resilience, scalability, and performance with focus on reliable design and recovery from disruptions.
- Support development and implementation of automation tools and infrastructure as code (IaC) to reduce manual toil and improve operational efficiency across public cloud environments (AWS, Azure, GCP).
- Serve as key contact for customer-facing incident management within ITIL-aligned support, driving timely resolution and maintaining documentation such as runbooks and knowledge-base articles.
Minimum Requirements
- 10+ years of professional experience.
- Bachelor's degree in Computer Science, Information Technology, Engineering or comparable experience; advanced degree preferred.
- Working knowledge of ITIL service management practices (incident, problem, change management), ITIL certification preferred.
- Hands-on experience with CI/CD pipelines and automation tools (e.g., Jenkins, GitHub), public cloud platforms (AWS, Azure, GCP), containerization (Kubernetes, Docker), and scripting (Python, Bash).
Ideal Candidate Profile
- Experienced in customer-facing incident and technical operations management applying ITIL frameworks.
- Practitioner of cloud-native SRE practices including chaos engineering, disaster recovery, and business continuity planning.
- Operates effectively in collaborative, technology-driven environments requiring integration of DevOps, scripting, automation, and observability tools.