Senior Supervisor - Operations ROI
MRO Corp. (company site, opens in a new tab)1–3 yrsPuneOn-siteDirect career pageEst. 3–6 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and lead a frontline team of 10-20 associates to ensure delivery of high-quality healthcare BPO services.
- Monitor and drive team performance on KPIs such as AHT, CSAT, FCR, and QA; conduct coaching and performance reviews.
- Ensure compliance with healthcare regulations (HIPAA), client requirements, and handle escalated issues effectively.
Minimum Requirements
- 1-3 years of supervisory or leadership experience in a healthcare BPO environment (claims, prior auth, revenue cycle, life sciences, etc.).
- Bachelor’s degree in any non-technical field (BSc, B-Pharma, B.Com, BA, Nursing, Life Sciences) or relevant equivalent work experience.
- Strong understanding of healthcare compliance regulations including HIPAA.
- Proficiency in MS Office, performance dashboards, and relevant operational tools.
Ideal Candidate Profile
- Experienced in frontline team leadership within healthcare BPO operations, comfortable managing 10-20 associates.
- Skilled in performance management and coaching with a focus on operational KPIs and compliance standards.
- Capable of handling escalations and process improvements in a fast-paced, regulated environment.