Senior Implementation Consultant, CCAAS
Sprinklr (company site, opens in a new tab)3+ yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted 11h ago
Reach people at Sprinklr
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Sprinklr you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end implementation of Sprinklr's CCaaS solutions for complex enterprise clients, ensuring scalability, performance, and long-term value.
- Own senior customer engagements as the primary point of contact, driving platform adoption, customer satisfaction, and alignment with client goals.
- Lead workshops, requirement gathering, strategic planning, and conduct advanced health checks to optimize platform performance and client ROI.
Minimum Requirements
- 3+ years experience deploying Voice and Non-Voice Contact Center applications like Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar.
- Strong knowledge of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer, SBC).
- Proficiency in platform configuration, system architecture, API integrations, and VoIP troubleshooting tools (e.g., Wireshark).
- Business proficiency in English is mandatory.
Ideal Candidate Profile
- Experienced in leading complex CCaaS, UCaaS, or CPaaS implementation projects for enterprise clients.
- Capable of managing multiple complex projects in fast-paced, dynamic environments with strong technical and consultative skills.
- Ability to establish trusted advisor relationships with customer champions and executive stakeholders, ensuring stakeholder alignment.