Manager - Operations ROI
MRO Corp. (company site, opens in a new tab)10+ yrsPuneOn-siteDirect career pageEst. 15–24 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Oversee daily operations and performance of the ROI Operations team of 50-75 FTEs, ensuring SLA adherence and meeting performance targets.
- Lead and develop the operations team while managing client and onshore leadership communications and escalations.
- Design and monitor KPIs/KRAs, drive process improvements, ensure compliance with HIPAA and policies, and manage reporting and resource allocation.
Minimum Requirements
- Bachelor’s degree in any discipline.
- Minimum 10 years in US Healthcare Operations Management with at least 5 years in a leadership role.
- Deep expertise in US Healthcare operations and compliance with HIPAA guidelines.
- Proficiency in MS Excel and data analysis for performance management.
Ideal Candidate Profile
- Experienced leader with a proven track record managing large teams in US Healthcare operations environments.
- Strong operational strategist capable of driving process standardization and continuous improvement.
- Skilled in client and stakeholder management with data-driven decision-making abilities.