Sr.Process Associate - Marcom, Sales and Delivery Services
Siemens AG (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 6–12 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end order processing lifecycle including order creation, fulfillment and delivery, ensuring SLA and KPI adherence.
- Identify and resolve order fulfillment exceptions by coordinating with cross-functional teams and managing escalations.
- Handle customer communications professionally to address queries, disputes and urgent requests, ensuring high customer satisfaction.
Minimum Requirements
- Experience in Order to Cash (O2C) process with knowledge of billing and service contract administration roles.
- Proficiency in SAP for order processing, contract registration, billing due list preparation, and reporting.
- Willingness to work in shifts and extend working hours as per business requirements.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Candidate with strong supply chain understanding and ability to coordinate with logistics, warehouse, sales, and commercial teams.
- Operator capable of managing multiple communication channels with internal and external stakeholders with clear and accurate updates.
- Individual with hands-on experience in operational order management and billing in an ERP environment, preferably SAP, within a structured service delivery setting.