I&P GN - Song -Service- Senior Manager - Process Excellence-PE
Accenture (company site, opens in a new tab)12+ yrsBengaluruOn-siteDirect career pageEst. 35–55 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end retail service transformation for global retailers focusing on AI-native service operating models and omnichannel strategies.
- Advise C-suite executives and manage a team of Managers, Consultants and Analysts with accountability for generating business development opportunities > USD 4M.
- Oversee service strategy, experience design, operating model transformation, technology & AI adoption, and enterprise delivery across the retail value chain.
Minimum Requirements
- 12+ years of experience with a blend of retail industry (grocery, apparel, omnichannel) and consulting or leadership roles.
- MBA or equivalent postgraduate degree in Business, Strategy, Sales & Marketing; retail specialization preferred.
- Demonstrated practitioner experience inside leading retailers (not advisory-only) with deep operational knowledge of the end-to-end retail value chain and service processes.
- Must have skills in Retail Service Reinvention, Customer Service Strategy & Transformation, and experience shaping AI-native service operating models.
Ideal Candidate Profile
- Proven track record of leading complex retail service transformations including strategy, operating models, technology (CRM, AI, CCaaS platforms) and enterprise delivery.
- Experience managing multi-disciplinary teams and stakeholder engagement at executive and board levels, with strong business development results.
- Strong domain expertise across shopper, store, supplier, and fulfillment service ecosystems, combining industry leadership with consulting capabilities.