Customer Service Executive - India Operations, New Rollouts and Automation
Tata Communications Limited (company site, opens in a new tab)AhmedabadOn-siteDirect career pageEst. 5–9 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage MAN/NLD OSP, ISP & Infrastructure Networks ensuring SLA and KPI adherence.
- Handle fiber rollout and daily operations and maintenance activities.
- Coordinate fault restoration with NOC, Field, Planning, and Project teams; perform incident validation, analysis, and RCA sharing.
Minimum Requirements
- Experience in fiber rollout and O&M activities.
- Technical knowledge of DWDM, SDH, MPLS, Nokia SRVPN, ISP networks service assurance.
- Ability to manage spare parts inventory and related MIS, GIS.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in cross-functional coordination with NOC, field, and planning teams for network operations.
- Comfortable handling technical administration and incident management in telecom infrastructure.
- Skilled in managing network spare parts and producing management information systems reports.