Lead Customer Success Engineer (UKG Ready)
UKG (company site, opens in a new tab)7+ yrsPuneOn-siteDirect career pageEst. 20–32 LPA
Posted 2d ago
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Job description
Structured overview of role & requirements
About This Role
- Serve as senior technical advisor and product enablement leader for India Customer Success team, driving improved customer outcomes through technical guidance and product adoption strategies.
- Create scalable enablement assets including demo experiences, talk tracks, coaching guides, and content that enable CSMs to articulate UKG product value to customers.
- Analyze customer health and adoption data to recommend prioritized outreach, risk mitigation, and adoption plays to Customer Success Managers.
Minimum Requirements
- 7+ years of experience implementing, consulting on, supporting, or advising customers on UKG products.
- Deep expertise in one or more UKG solution areas such as Pro, WFM, Ready, Talent, Payroll, Reporting, Integrations, or Security.
- Strong technical skills across configuration, integrations, APIs, security, governance, and product best practices.
- Work Experience Required: 7+ years relevant experience with UKG products.
Ideal Candidate Profile
- Experienced in bridging technical product capabilities with customer business goals and measurable outcomes in a customer success context.
- Demonstrated ability to create and deliver technical enablement and customer-facing content that supports adoption and renewal across diverse stakeholders.
- Analytical and data-driven mindset with experience interpreting customer health signals and adoption telemetry to guide customer success strategies.