Technology Support III - DevOps, SRE
JPMorgan Chase & Co. (company site, opens in a new tab)3+ yrsHyderabadOn-siteDirect career pageEst. 12–22 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Ensure operational stability, availability, and performance of production application flows through end-to-end service delivery and day-to-day maintenance.
- Leverage and validate enterprise-authorized AI capabilities to accelerate incident triage, trend analysis, and remediation within production support workflows.
- Monitor production environments using observability tools to detect anomalies, troubleshoot issues, escalate when needed, and support incident/problem/change management for full stack systems.
Minimum Requirements
- Minimum 3 years experience troubleshooting, resolving, and maintaining IT services in a large-scale environment.
- Formal training or certification in IT service troubleshooting and maintenance concepts with advanced applied experience.
- Experience using AI capabilities within operational workflows including validating AI-driven recommendations and maintaining awareness of data sensitivity and security.
- Knowledge of applications and infrastructure both on-premises and public cloud; experience with monitoring/observability tools; exposure to ITIL processes.
Ideal Candidate Profile
- Experienced in production support within large-scale, technology-driven environments, preferably with regulated industry exposure such as financial services.
- Operate with a strong focus on validating AI-assisted recommendations, emphasizing operational security and accuracy, indicating a detail-oriented and cautious approach to automation.
- Demonstrates ability to analyze complex operational data and trends to anticipate problems and contribute to continuous improvement and process optimization.