Enterprise Customer Success Manager
Exotel Techcom Private Limited (company site, opens in a new tab)3–6 yrsBengaluruOn-siteDirect career pageEst. 10–18 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end post-sales lifecycle for large enterprise accounts including implementation, adoption, renewals, and expansion.
- Drive revenue growth by managing renewals, upselling, cross-selling, negotiating pricing and contracts with assigned enterprise customers.
- Coordinate cross-functional teams to resolve escalations, ensure successful deployments, and maintain customer satisfaction and retention.
Minimum Requirements
- 3-6 years experience in Customer Success, Technical Account Management, or Enterprise Account Management in SaaS or technology sector.
- Strong understanding of APIs, integrations, and technical solutioning with ability to work with engineering teams.
- Experience managing enterprise customers and leading commercial negotiations including pricing, contracts, and renewals.
- Work Experience Required: 3-6 years customer-facing experience in relevant roles.
Ideal Candidate Profile
- Experienced in managing complex enterprise accounts with multiple business and technical stakeholders across SaaS or technology companies.
- Proven track record of revenue ownership including upselling, cross-selling, and renewals within enterprise accounts.
- Competent in handling project management and escalation resolution involving cross-functional collaboration and technical coordination.