Inbound Sales Representative Associate Manager- Voice
Accenture (company site, opens in a new tab)10–14 yrsMumbaiOn-siteDirect career pageEst. 12–22 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and resolve customer queries, complaints, and escalations within SLA, focusing on voice-based service desk support.
- Oversee day-to-day operations of the Service Desk Voice Support team, ensuring quick restoration of normal service for voice interactions.
- Analyze and solve moderately complex problems, create/adapt solutions, and manage medium-small sized teams or work efforts.
Minimum Requirements
- 10 to 14 years of work experience in customer support or related roles.
- Any Graduation degree required.
- Experience in voice-based service desk support with knowledge of customer support metrics.
- Willingness to work in rotational shifts.
Ideal Candidate Profile
- Experienced in managing customer support teams with a focus on voice interactions and SLA adherence.
- Capable of independently solving moderately complex problems and creating/adapting operational procedures.
- Able to understand and align with strategic directions from senior management and coordinate with peers and clients.