Customer Success Manager
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)2–4 yrsChennaiOn-siteDirect career pageEst. 8–18 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage customer adoption and engagement of HPE contracted solutions to ensure measurable business and technical outcomes.
- Drive consumption growth and identify upsell and cross-sell opportunities through monitoring utilization and customer priorities.
- Own tech refresh planning and renewal readiness by assessing infrastructure lifecycle, coordinating with sales and services, and maintaining customer value realization.
Minimum Requirements
- Work Experience Required: Typically 2–4 years in Customer Success, Technical Account Management, presales, professional services, or related customer-facing technology role.
- Onsite work location expected at HPE office.
- Bachelor's degree or equivalent experience in Computer Science, Engineering, IT, or related discipline preferred.
- Fluent English communication skills.
Ideal Candidate Profile
- Experienced in managing customer lifecycle activities including onboarding, adoption, value realization, and renewal in cloud, hybrid cloud, or infrastructure environments.
- Able to interpret customer telemetry, consumption data, and health indicators to drive customer success and commercial growth.
- Comfortable collaborating cross-functionally with sales, services, partners, and technical teams in complex, multi-stakeholder enterprise environments.