Senior Principal - Service Owner - DWE - EUC
GSK (company site, opens in a new tab)15+ yrsBengaluruOn-siteDirect career pageEst. 25–45 LPA
Posted 11h ago
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Job description
Structured overview of role & requirements
About This Role
- Owns and governs service delivery standards and operational performance for End User Computing and Mobile Device Management covering device lifecycle, OS currency, patching, and compliance.
- Monitors and challenges service quality, operational risks, and supplier adherence across a multisourced delivery ecosystem without direct authority over delivery teams.
- Drives automation-first service operations and ensures responsible use of AI-enabled productivity tools in enterprise IT service management.
Minimum Requirements
- Bachelor's degree in Computer Science, IT, Engineering, Business Technology Management or related field, or equivalent practical experience.
- 15+ years overall experience with 6-8 years in technology service ownership, service delivery management, platform operations or operational assurance in a complex global organisation.
- Direct experience with End User Computing and Mobile Device Management technologies supporting large business-facing user populations.
- Experience working in outsourced or multisourced environments, governing partner delivery against standards and measurable outcomes.
Ideal Candidate Profile
- Experienced service owner with strong capability in defining service standards, governance artefacts, and operational readiness in regulated global technology environments.
- Skilled in balancing compliance, control, and resilience with operational pace, with strong analytical skills using service performance data and risk indicators.
- Able to constructively challenge suppliers and internal teams without formal authority, promoting automation and AI productivity safely across service operations.