Senior Principal - Service Owner – Network
GSK (company site, opens in a new tab)15+ yrsBengaluruOn-siteDirect career pageEst. 40–70 LPA
Posted 11h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and govern operational service standards, service management practices, and quality expectations for GSK's network and connectivity services.
- Monitor and assure operational performance using metrics and evidence-based governance focused on reliability, resilience, security, compliance, and automation.
- Drive service automation and productivity improvements, including AI-enabled operational tooling under strict governance and compliance standards.
Minimum Requirements
- 15+ years overall experience with significant background in technology service ownership, service delivery management, or platform operations within complex global organizations.
- Bachelor’s degree in Computer Science, IT, Engineering, Business Technology Management or related discipline, or equivalent practical experience.
- Strong expertise in enterprise network service delivery and operations with knowledge of incident, problem, change, and supplier performance management.
- Experience with automation, AI-enabled operational productivity, ITIL-aligned service management, compliance including GxP, and governance in a regulated environment.
Ideal Candidate Profile
- Experienced leader in enterprise network service delivery with a track record of defining and enforcing service governance standards across internal teams and suppliers.
- Skilled in balancing regulatory compliance, operational resilience, and agility while driving measurable service improvements in a global, regulated technology environment.
- Analytical and AI-fluent professional capable of leveraging service performance data and automation opportunities to enhance operational efficiency responsibly.