Customer Success Manager
MoEngage (company site, opens in a new tab)3+ yrsBengaluruOn-siteDirect career pageEst. 8–16 LPA
Posted 1d ago
Reach people at MoEngage
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at MoEngage you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Serve as the primary post-launch contact for managed accounts addressing day-to-day customer issues promptly.
- Monitor client usage to identify upselling opportunities, conduct regular check-ins, and deliver quarterly business reviews (QBRs) to ensure product value.
- Collaborate internally to manage customer retention strategies, forecast renewal and expansion risks, and advocate for customer needs and product adoption.
Minimum Requirements
- 3+ years experience supporting customers with marketing technology solutions (email, push, SMS) or closely related; SaaS and B2B experience mandatory.
- Experience in Customer Success and account management roles required; prior SaaS Customer Success role is a plus.
- Strong communication skills across all organizational levels including C-level executives.
- Work Experience Required: 3+ years in relevant customer success or marketing technology support roles.
Ideal Candidate Profile
- Experienced in managing B2B SaaS customer accounts with a focus on marketing technology solutions.
- Skilled in technical, product, and marketing disciplines to consult clients on use cases and solutioning.
- Capable of strategic client retention planning and proactive risk forecasting within customer portfolios.