Head of Customer Success Operations & Strategy | 261026
Whatfix (company site, opens in a new tab)10+ yrsBengaluruRemoteDirect career pageEst. 30–55 LPA
Posted 1d ago
Reach people at Whatfix
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Whatfix you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Own the design and operation of the Customer Success (CS) operating model including coverage, segmentation, capacity planning, and headcount across onboarding, adoption, and renewal.
- Build and maintain CS analytics (dashboards, health scoring, churn prediction, expansion signals) providing real-time portfolio insights to CS leaders globally.
- Lead and improve CS tech stack (CRM, BI tools), quarterly and annual planning cross-functionally, customer journey playbooks, and strategic CS initiatives including AI-driven workflows.
Minimum Requirements
- 10+ years in Customer Success Operations, Revenue Operations, or Strategy roles within B2B SaaS.
- Proven experience building or scaling CS operational infrastructure.
- Expertise in Salesforce, BI tools (Tableau, Looker or similar), and Excel/Google Sheets.
- Experience with enterprise customers and complex success cycles.
Ideal Candidate Profile
- Strategic, data-driven leader with strong analytical and financial modeling skills comfortable presenting to executive leadership.
- Experience managing or mentoring teams, and operating cross-functionally with Finance, Sales, Product, RevOps globally (North America, EMEA, APAC).
- Background in Digital Adoption Platforms or adjacent fields; experience with hypergrowth or pre-IPO environments and AI-assisted CS workflow integration is a plus.