Escalation Engineer - Cloud
Zscaler, Inc. (company site, opens in a new tab)8+ yrsChandigarhOn-siteDirect career pageEst. 30–45 LPA
Posted 2h ago
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Job description
Structured overview of role & requirements
About This Role
- Own resolution of critical escalated technical issues impacting customers in cloud networking and web security products.
- Participate in 24x7 support operations including on-call rotations to ensure timely incident management.
- Collaborate with Engineering and Operations teams to reproduce, troubleshoot, and document solutions for escalated cases.
Minimum Requirements
- Minimum 8+ years experience as Support Engineer or Senior Support Engineer in cloud networking or web security products.
- At least 7 years experience with Linux, Unix, or FreeBSD operating systems.
- Experience delivering cloud-based solutions.
- Strong verbal and written communication skills to engage technical and business stakeholders effectively.
Ideal Candidate Profile
- Significant hands-on experience with cloud networking infrastructure and hybrid connectivity across AWS, Azure, and GCP.
- Proven ability to leverage AI technologies and automation to improve operational efficiency in technical support.
- Experienced in managing cloud security configurations and Infrastructure as Code tools like Terraform or CloudFormation.