HR Service Delivery Analyst
Accenture (company site, opens in a new tab)4–5 yrsMumbaiOn-siteDirect career pageEst. 7–12 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end client interactions regarding Performance and Career Management until resolution.
- Execute and master HR service delivery processes, support team members, and ensure compliance with process controls and documentation.
- Assist with client administrative tasks related to onboarding, people movements, benefits, and performance management while maintaining high data accuracy and SLA delivery.
Minimum Requirements
- Bachelor's degree or equivalent graduation.
- 3 to 5 years of work experience; at least 4 years in HR domain explicitly mentioned.
- Strong proficiency in MS Office and Excel focused on data analytics.
- Willingness to work rotational night shifts as per US hours (7am-3pm ET or 1pm-9pm ET; corresponding IST timings).
Ideal Candidate Profile
- Experienced in workforce administration with strong HR domain expertise and familiarity with people movement processes.
- Analytical mindset with problem-solving skills, capable of process improvement and root cause analysis.
- Comfortable working as subject matter expert supporting team members, handling client escalations, and managing operational metrics and reporting.