Lead EDI Service Operations
Cencora (company site, opens in a new tab)10+ yrsPuneOn-siteDirect career pageEst. 20–35 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead day-to-day production support for EDI operations serving the US market, ensuring SLA adherence, operational continuity, and reliable transaction processing.
- Manage incident handling including triage, troubleshooting, high-priority incidents, root cause analysis, and coordination with internal teams and external partners.
- Drive continuous improvement in support workflows, process standardization, partner onboarding, and operational reporting in a 24x7 rotating shift environment.
Minimum Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience.
- 10+ years experience in EDI / B2B integration implementation, production support, and service operations.
- Strong hands-on experience with IBM Sterling B2B Integrator and/or Axway B2Bi; experience with Lightwell B2B Framework preferred.
- Experience working in 24x7 production support with shift-based operations and escalation ownership.
Ideal Candidate Profile
- Experienced in supporting complex EDI ecosystems with strong technical depth in incident management and production support.
- Proven leadership capacity to guide support teams, maintain operational governance, and collaborate cross-functionally in a high-availability environment.
- Skilled in managing multi-platform EDI technologies and coordination with diverse business and technical stakeholders to ensure service quality.