Deputy Manager - Operations Management
Artex Risk Solutions (company site, opens in a new tab)4+ yrsBengaluruOn-siteDirect career pageEst. 6–10 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and monitor a team of 15-20 Process Associates within a Non voice Service Team, ensuring high performance and service delivery.
- Design and implement processes and tools to meet operational requirements and improve team effectiveness.
- Prepare MIS reports and handle customer interactions and queries related to team operations.
Minimum Requirements
- Minimum 4 years post-qualification experience in BPO/KPO industry.
- At least 1 year on-paper experience as a Team Leader; current designation must be Team Leader; 2 years in Assistant Manager/Team Leader role on papers.
- Experience managing 15-20 FTEs in an international non-voice BPO environment.
- Graduate or Post Graduate degree (preferably in Commerce) with minimum 50% academic record.
Ideal Candidate Profile
- Experienced in international non-voice BPO operations with leadership exposure to mid-sized teams (15-20 members).
- Able to design and implement operational processes and tools based on analyzing best practices.
- Skilled in preparing MIS reports and handling customer communications related to service delivery.